troubleshooting

Why does my Display Screen say "Device is not certified by Google"?

The "not certified by Google" notice is a Play Store licensing notice, not a security problem. Registering your screen's device ID with Google removes it permanently in about 5 minutes.

What this message means

The ROAMiQ Display Screen is a purpose-built control panel, not a consumer phone or tablet. Google shows this notice on devices that have not gone through its Play Store certification program. It does not mean your device is hacked, infected, or unsafe. Everything on your Display Screen continues to work normally.

Depending on your device, the notice may appear as a small note inside the Play Store, a pop-up dialog, or a repeating notification sound. The fix below works for all of them.

How to remove the notice

You will register your screen's device ID with Google. This is free, uses any Google account, and only needs to be done once.

Before you start

  • A Google account (any personal account is fine)
  • A phone or computer for the registration step
1

Get the My Device IDs app onto your screen

You need a small free app called My Device IDs: GSF GAID viewer to look up your screen's device ID.

Because Google may block Play Store sign-in on devices showing this notice, there are two ways to install it:

Option A (try this first): open the Play Store on the Display Screen, sign in, and install My Device IDs: GSF GAID viewer.

Option B (if sign-in is blocked or fails): on the Display Screen, open the web browser and search for "My Device IDs APKPure" (the app's package name is com.github.kolacbb.ids). Download the app from APKPure and tap the downloaded file to install it. If the screen asks for permission to install from this source, allow it.

2

Find your device ID

  1. Open the My Device IDs app.
  2. Find the value labeled Google Service Framework (GSF). It is a long number.
  3. Tap it to copy it. Use the plain number version, not the version with letters in it.
3

Register the ID with Google

  1. On any phone or computer, go to google.com/android/uncertified.
  2. Sign in with any Google account (your personal one is fine).
  3. Paste the number into the box and click Register.
4

Restart the screen

  1. Restart your Display Screen (unplug it for 10 seconds, or use the restart option in settings).
  2. Wait a few minutes. The notice should be gone.

Still seeing the notice after restarting?

Google can take up to 24 hours to apply the registration. To speed it up:

  1. On the Display Screen, go to Settings → Apps → Google Play Store.
  2. Tap Storage, then Clear data.
  3. Open the Play Store again and check Settings → About. It should now say Device is certified.

If it still shows as uncertified after 24 hours, contact us through the support page and include the device ID number you registered. We are happy to help.

Will this come back?

Registration sticks for that device. If the notice ever returns (for example after a factory reset), just repeat these steps with the same Google account.